Keep your local workspace safe and moving.
Use these self-service steps for backup, restore, permissions, and deletion. For product help, contact our support inbox.
Contact support
Email contact@aetherissun.com. Include your platform, app version, what you expected, what happened, and a screenshot that does not expose client contact details. Never email a backup password or an unencrypted client export.
Open Settings → Data and backup. Enter and confirm a unique password of at least 12 characters, then select Prepare encrypted backup. Next choose Download backup on web or Save or share backup on iOS/Android. Preparing is not saving: check the browser downloads, Files, or your chosen destination for the .slotsurebackup file. Keep its password separately.
Cancelled or unconfirmed sharing keeps the prepared snapshot available to retry while this section stays open. SlotSure cannot verify that another app saved or delivered it. Native encrypted cache copies are temporary, not backups; copies at least 24 hours old are cleaned on a later backup visit or export.
Choose the .slotsurebackup file and its password. Legacy .nsgbackup files remain supported. Review, then confirm replacement of the local workspace and disconnection of this device from sync. Cloud records are not replaced. Restoring does not grant a paid plan or reset current quota usage.
Open Settings → Contact safety. Enable device alerts. If blocked, allow notifications in iOS or Android system Settings, then return and check again.
Open Settings → Plan and billing. On iOS or Android, choose Restore purchases. On web, choose Refresh web purchase. The app applies only the entitlement returned by RevenueCat.
For a web subscription, open Settings → Plan and billing → Cancel or manage renewal. This opens the authenticated management page returned by the billing provider; support approval is not required to stop renewal. Cancellation normally preserves access through the paid period. Use Request a refund in the same panel for a billing review. Apple and Google purchases follow their store refund process. See the Refund Policy and Taxes and Receipts.
Use Privacy and legal to delete this device's local records. If this device contains an earlier organization connection, use Cloud data controls → Delete cloud copy to remove the encrypted server package as its owner. In an accepted Connected Suite release these controls appear under Team and sync. Subscription cancellation remains with the applicable store or web billing provider.
Frequently asked questions
Can support recover a lost backup password or organization recovery key?
No. Encryption occurs on your device and neither secret is sent to or stored by Aetheris Sun LLC.
Does deleting local data cancel a subscription?
No. Local workspace deletion and store subscription management are separate. Manage purchases through the store or purchase channel shown in the app.
Why did a message not send?
The current release prepares and copies messages or opens a system handoff. It does not automatically send SMS, email, or WhatsApp messages. Confirm the action in the destination app.
Why is a deposit still awaiting verification?
A customer claim is not proof of payment. Open the saved Stripe, Square, PayPal, or other processor record, match the booking code and amount, then record the result in SlotSure. Never mark a payment received from a screenshot alone.
Does SlotSure receive the appointment deposit?
No. The customer continues to the payment link saved by the merchant. Funds and standard processing fees remain between the merchant and its processor.
Is web data synchronized with my phone?
This release keeps workspaces local. Use password-encrypted backup and restore to transfer a snapshot; it is not continuous synchronization. New cloud synchronization requires separate release acceptance, not simply a Gold receipt or a configured server address. Earlier connections retain explicit cleanup controls.
Third-party licenses
Read the open-source licenses and notices for software and fonts used by SlotSure.
Privacy or safety issue
For privacy, safety, account, or payment assistance, contact contact@aetherissun.com. For payment issues, include the store order identifier but never full card details, client data, or a backup password.