Stop renewal online. Request a fair billing review.
This policy explains cancellation, web refund eligibility, service credits, mobile-store purchases, and the information needed to review a request.
Cancellation is not the same as a refund
Canceling stops the next automatic renewal. It ordinarily does not reverse the current charge, and paid access continues through the current billing period. Refunding the most recent web payment ends the associated paid entitlement immediately. Your local business records are not deleted by either action.
1. Cancel automatic renewal
For a SlotSure web subscription, open Settings → Plan and billing → Cancel or manage renewal. The authenticated billing-provider portal lets you cancel online without contacting support. Authentication protects your subscription from unauthorized changes. If you cannot authenticate, email contact@aetherissun.com; we will provide a reasonable alternate method after ownership verification.
For Apple App Store or Google Play purchases, use that store's subscription-management controls. We cannot directly cancel a store-controlled subscription on your behalf.
2. Web refund baseline
The following policy applies to web subscriptions purchased through the authenticated SlotSure checkout. It is a voluntary nationwide baseline and does not reduce any nonwaivable right provided by applicable law or by the merchant of record shown on the receipt.
| Situation | Standard response |
|---|---|
| Duplicate charge, confirmed unauthorized transaction, or billing-system error | Full refund of the affected charge after reasonable verification. |
| First web subscription purchase requested within 7 calendar days, with no material paid-feature use | Full refund of the initial charge. |
| Monthly renewal requested within 7 calendar days, with no material paid-feature use after that renewal | Full refund of the most recent renewal. |
| SlotSure's paid service is unavailable for at least 24 consecutive hours due to an incident under our control | At our option, a proportional credit or refund based on the affected paid days, unless applicable law requires a different remedy. |
| Unannounced or unconsented material price change, or another renewal defect | The full or proportional remedy required by applicable law and the facts of the charge. |
| Change of mind after material paid-feature use, outside the review windows | No routine refund; cancellation stops the next renewal. We still review hardship, service failure, and rights required by law. |
“Material paid-feature use” means meaningful consumption of paid plan capacity or connected paid functionality after the relevant charge. We use subscription and aggregate plan-usage evidence for this review; ordinary refund review does not require us to inspect client names, appointment content, or messages.
3. Proportional refunds and state law
A monthly software subscription is not automatically subject to a universal United States rule requiring a day-by-day refund whenever a customer cancels. Some state laws, contract categories, price-change rules, enforcement remedies, or special circumstances can require a full or proportional refund. If a nonwaivable law gives you a stronger right, we will apply that law rather than the narrower baseline above.
Canceling a normal monthly renewal generally leaves service available through the period already purchased. A proportional refund, when approved or legally required, is calculated against the unused portion of that paid period and may end paid access when processed. Promotional or referral days have no cash value and are not included in a cash refund.
4. Apple and Google purchases
Apple and Google act as merchant or billing provider for purchases made in their stores and control their own refund decisions and payment return process. Request a refund through the store shown as your billing source. SlotSure can provide your RevenueCat Support ID and entitlement status but cannot promise or issue a store refund. Store rights and applicable law remain unaffected.
5. How to request a web refund
Use Settings → Plan and billing → Request a refund, or email contact@aetherissun.com. Include:
- Your SlotSure RevenueCat Support ID.
- The web invoice or order reference, if available.
- Your state and country of residence or principal business location.
- The charge date and reason for the request.
Do not send client records, full card or bank details, passwords, backup files, or recovery keys. We target acknowledgment within two business days and a decision within five business days after receiving the information reasonably needed to verify the request. Complex unauthorized-payment, fraud, tax, or provider investigations may take longer.
6. Approved refunds
Approved refunds return to the original payment method through the merchant of record or billing provider shown on the receipt. Bank posting time is outside SlotSure's control. The provider processes any supported reversal of tax collected on the refunded transaction; see Taxes and Receipts. A refund of the most recent web subscription payment normally ends the associated paid entitlement immediately; local records remain available under the Free plan limits and are not deleted. Refunds do not reverse fees charged separately by a merchant's appointment-deposit processor because those funds never pass through SlotSure.
7. Abuse, disputes, and corrections
We may deny fraudulent, duplicate, altered, or unverifiable requests, but we will not deny a right required by law. Chargebacks, refund reversals, and referral rewards are reconciled to prevent duplicate recovery. A refund of a referred merchant's qualifying payment can revoke the related unused referral reward; it cannot remove access the referrer independently purchased.
If you believe a decision is incorrect, reply to the decision email with the relevant facts and request review. Privacy requests are handled separately under the Privacy Policy.
8. Contact
Cancellation or refund assistance: contact@aetherissun.com. Aetheris Sun LLC, United States.